FAQs
Visiting natural attractions is one of the main objectives during many of our excursions. Dedicated and experiences guides will accompany you on every step of your journey and help you adjust the activities on many destinations to your needs and abilities, especially during free time at a specific destination. Please pay close attention to descriptions of individual activities in the adventure section and note that some of them are not recommended to senior citizens. However, as health condition is a very individual matter, we are sure even the most adventurous will find a tour suitable to their needs. Please refer to the specific tour descriptions for further information on each tour.
Once your journey had commenced, you safety becomes our concern. If you have not reached the arranged meeting spot on time, as explained in the itinerary, or you have been unable to reach it for any other reason, please immediately call the agency hotline (+385) 91 617 5000. If possible, try to contact you designated group guide that has been accompanying you during the excursion.
In the case of extreme or unfortunate event, free emergency hotline in Croatia is 112, but hopefully you will not need to use it.
Since the character and itinerary of every individual tour is very different, the needs are different as well.
Please refer to the What to bring & Important information sections of every tour description you are interested in, where you can find all the information regarding any special clothing or other requirements during that tour.
“To ensure you have the most up-to-date information, the exact meeting point is specified for every tour individually. You can find the precise location on the specific tour page on our website:
Location Link: Directly below the photo gallery, you will find a detailed written description and a clickable Google Maps link for easy navigation.
Itinerary: The meeting point is also clearly stated at the very beginning of the tour itinerary.
Additionally, the exact coordinates and instructions will be included in your Booking Voucher sent via email. We kindly ask you to plan your arrival at least 15 minutes before the scheduled departure.”
“This depends on the type of tour you have booked:
For Shared (Group) Tours: To ensure a timely departure for all participants, we meet at predefined meeting points. These locations are conveniently situated within walking distance of most major hotels and the historic center. You can find the exact location and a Google Maps link on each specific tour page.
For Private Tours: We offer a personalized Pick Up and Drop Off service. Please provide your accommodation address or preferred meeting spot during the booking process.
Important Note (Private Tours): If no specific address is provided for a private tour, the default meeting point is at the Bronze Model of Split (located on the Riva promenade, in front of the southern entrance to Diocletian’s Palace).
If your accommodation is located outside the city and you are on a shared tour, please arrange your transportation to reach the designated meeting point at least 15 minutes before departure.”
“We take pride in our fleet. To ensure maximum comfort and safety, all our land and water vehicles are top-of-the-line models, with none manufactured before 2022.”
“There are generally no restrictions on the amount of luggage you can bring. We understand many of our guests are traveling between cities, so you are welcome to bring your suitcases and bags on the tour free of charge—whether you are returning with us or staying at the final destination.
Space: Our vehicles and boats usually have ample storage space. If you are traveling with an unusually large amount of luggage (e.g., more than 2 large suitcases per person), please send us an inquiry in advance so we can ensure everything fits comfortably.
Responsibility: While we are happy to provide storage, please note that Pelican Tours Split does not assume liability for any lost, stolen, or damaged personal belongings. We recommend keeping your valuables (passports, electronics, jewellery) with you at all times.
Drop-off: If you plan to leave the tour at one of the itinerary stops with all your belongings, please inform us before departure so our staff can assist with the logistics.”
Regular guidance is in English language, but all of our staff are polyglots. However, should you wish to be guided in your language, you need to book this service separately. For more information send us an inquiry.
“All our guides are licensed professionals, fully certified in accordance with Croatian law.”
All our tours can be booked online. During the booking itself you are required to pay the full amount of the price for the confirmation of reservation (unless stated differently).
Important: Only after your payment has been accepted, you will receive a booking confirmation via e-mail. If you have booked your tour at any of our sales points, you are obliged to keep the booking voucher with you and make sure to have it at the departure.
Yes, we offer discounts for children for most of our excursions. The discount depends on the age of the child and on the type of service being offered.
“To ensure the highest standard of service and legal compliance, all bookings with Pelican Tours Split must be made through our secure online reservation system.
Full Payment: To confirm your seat, a full payment is required at the time of booking. For group (shared) tours, reservations must be completed at least 24 hours before departure. For private tours, we recommend booking even earlier to ensure vehicle and guide availability.
Payment Methods: We accept all major credit and debit cards, as well as digital wallets (Apple Pay and Google Pay) via the Stripe secure gateway.
Why Online? Online booking is mandatory to ensure:
Instant Confirmation: You will immediately receive an official Voucher via email.
Legal Compliance: All taxes and fees are properly processed in accordance with Croatian law.
Insurance: Valid online bookings ensure that all passengers are covered by our mandatory Travel & Accident Insurance during the tour.
Please note: We do not accept cash payments for our services (transportation and guides). All transactions must be completed online prior to the tour start.“
We understand that your travel plans might change and we are willing to provide you with this service free of charge. You can easily change the dates of the tours you booked with only one phone call to (+385) 91 617 5000 or by sending us an e-mail to [email protected]. Please provide us with your names, your confirmation number and the new dates that you would like to make the change to.
If you have booked you tour through another travel agency, you have to make the changes through that agency as well.
Important: Your date change must be requested at least 24 hours before the scheduled departure.
Any tour can be cancelled or postponed up to 24 hours prior to departure time. That way you can get the full refund, exchange it for some other tour or postpone your tour for some other day more suitable to your travel arrangements.
“While our standard cancellation policy requires 24-hour notice, we understand that medical emergencies happen. If you are unable to attend due to a sudden health condition or injury, we will provide a full refund. To process this, you must provide official medical documentation from a licensed physician or medical facility. Please notify us as soon as possible via email or phone.”
In general, we always try to keep in touch with our customers by exchanging full contact details: e-mail address, phone numbers, accommodation address and other contacts. If you are running late or are unable to show up, it would be appreciated if you informed us you are unable to reach the meeting point on time, as soon as possible. This was it just might still be possible for you to join the group and not miss your tour. Unfortunately, if you do not arrive to tour meeting point in reasonable time, you will lose your payment (the same as missing you flight, etc.)
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