Terms & Conditions

1. GENERAL INFORMATION

Pelican Tours Split j.d.o.o.
Ribarska 7, 22222 Skradin, Croatia
OIB: 45497214393
Email: [email protected]
Phone: +385 91 617 5000

Pelican Tours Split acts as an organizer and/or intermediary for land, adventure, and boat excursions.

These Terms and Conditions form an integral part of the booking confirmation (voucher).

Personal data is processed in accordance with our Privacy Policy.

2. RESERVATION AND PAYMENT

All services are booked via the Bókun system.

• Booking confirmation: A reservation is confirmed upon full payment
• Payment methods: Credit/debit cards and digital wallets (e.g. Apple Pay, Google Pay) processed securely via Stripe
• Security: We do not store or have access to your payment card details
• Currency: All prices are expressed in Euro (€)

3. CANCELLATION AND REFUND POLICY

Consumer Protection Notice:

In accordance with applicable consumer protection law, the right to withdraw from a distance contract within 14 days does not apply to leisure services scheduled for a specific date or period.

• 100% Refund: Cancellation at least 24 hours before the scheduled start time
• No Refund: Cancellation less than 24 hours before the start time or no-show
• Medical Exception: Refunds within 24 hours may be granted upon presentation of valid medical documentation

Operator Cancellation:

We reserve the right to cancel or modify tours due to:

• adverse weather conditions
• safety concerns
• insufficient number of participants
• unforeseen operational circumstances

In such cases, customers will be offered:

• an alternative date or service, or
• a full refund

4. CUSTOMER OBLIGATIONS

Customers agree to:

• arrive at the designated meeting point at least 15 minutes prior to departure
• follow all instructions provided by guides, skippers, or staff
• ensure they are physically and medically fit for participation
• inform us in advance of any relevant medical conditions
• comply with all safety regulations

Customers are responsible for their personal belongings. We are not liable for lost, stolen, or damaged items.

5. LIABILITY DISCLAIMER

Participation in tours, particularly outdoor and sea-based activities, involves inherent risks.

By booking and participating, customers acknowledge and accept that:

• they participate at their own risk
• Pelican Tours Split shall not be liable for any injuries, damages, or losses, except where caused by gross negligence or intentional misconduct
• natural conditions (weather, sea state, terrain) may affect the experience and are beyond our control

 PHOTO & MEDIA POLICY

During tours, photos and/or videos may be taken for promotional purposes based on our legitimate interest.

Customers have the right to object to such processing at any time by informing the guide/skipper before or during the tour, or by contacting us in advance.

We will respect all such requests.

7. COMPLAINTS

In accordance with applicable law, customers may submit complaints via:

Email: [email protected]

Address: Ribarska 7, 22222 Skradin, Croatia

We will acknowledge receipt of the complaint without delay and provide a written response within 15 days.

8. INSOLVENCY PROTECTION

Pelican Tours Split j.d.o.o. maintains insolvency protection in accordance with applicable tourism legislation.

Insurance provider: UNIQA osiguranje d.d.

Policy number: 11-7003045771

9. GOVERNING LAW

These Terms and Conditions are governed by Croatian law.